Frequently asked Questions
Q: Does the price include set up and delivery?
A: There is Charge for each different city, this Including Delivery,set up and Pick up.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware delivery fees may apply.
Q: Does the standard 8 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call at least 24 hours before your event to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. Bounce Houses R Us cleans and disinfects after every rental. If we are super busy and the inflatables have been going out all weekend, we will clean your unit on site before you use your unit. Dirty is never allowed.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged, the inflatable will deflate. That´s why we require an outlet within 100´ of the unit, or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about setting up in parks? Do parks have electricity?
A: We love setting up at Illinois Park Districts,Cook County and Dupage County Forest Preserves but most parks do NOT have electricity. If you want to set up at a park or Forest Preserve you must rent a generator. We rent generators at a reasonable cost and, they can be found in the tables/chairs section. You will also need a certificate of insurance, which we provide for a $80.00 fee.
Q: What payments do you take?
A: Cash or Credit Cards. We accept all major credit cards.
Q: Do you require a deposit?
A: Yes all orders require a $20 Credit Card deposit.
Q: What is your policy if there is inclement weather?
A: Inflatables cannot be used if there are winds of 20 mph (15 mph for some items) or more, and cannot be used in the rain. It would not be safe for the children. The morning of your event, we monitor the weather using www.weather.com. If there is a 50% chance or more for rain or a prediction of winds 25mph or above, during the time of your event, you may decide to cancel the day of your event. If you decide to cancel your event, it must be prior to delivery. You MUST call us before 7am, the morning of your event, to cancel and to receive your refund/credit. Please note, we MUST keep safety in mind at all times, so KIDS4JUMP reserves the right to cancel your rental due to inclement weather at any time.
If there is a 50% or greater chance for rain during the scheduled time of your event, you may cancel or reschedule your event before 7am the morning of the scheduled delivery. However, if the forecast is calling for scattered showers, we recommend you continue with your scheduled delivery. If the forecast is for continuous rain throughout the day, we recommend you cancel or reschedule your event.
Inflatables cannot be used in winds exceeding 25mph (15 mph for some items). If the forecast is for high winds, we will call to cancel/reschedule your rental. You will be able to receive a full refund if your event is cancelled.
All inflatables can be used in a wide range of temperatures, but If the temperature is expected to fall below 32 degrees, at any time during your event, we will call the morning of your event to cancel/reschedule your delivery. You will be able to receive a 90% of your refund. Keep in mind, any temperature above this, the children's activity will keep them very warm, and we recommend you continue as scheduled. Deposits will not be refunded for temperature cancellations above 32 degrees.
Q: How big are the inflatables?
A: Most of our moon walks (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each unit (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Units need room to be staked and they need room for the blower and they can´t rub against walls or trees as this may damage the inflatable. The sizes listed with each unit include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the really big inflatables? Any special requirements?
A: Check the requirements listed with each unit. Also, make sure you have at least a 4´ wide access to the area where it will be set up. The units can weigh up to 350 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids) asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing may wear through the vinyl material.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered, or you may contact our office.
Still have a question? Call us at (630) 788-8559
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